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Return Policy

Should there be discrepancies in items received, kindly send us an email here support@ezytouchup.com. All issues must be reported within 24 hours of receiving the Products. The goods will not be returned or exchanged if goods are damaged or the version is not correct, please notify the company with the receipt within 24 hours, and we will reply you as soon as possible.

Discrepancies will be dealt in the following manner:

a.       If any product proves to have been delivered in a damaged/defective condition or wrong items delivered, we can exchange the product. Please contact us.

b.      If additional/wrong or damaged Products are delivered, Impetus Technology Sdn Bhd reserves right to collect the Products from customer.

c.      If items are wrongly or short delivered by mistake, Impetus Technology Sdn Bhd reserves the rights to supply the correct/short delivered item. Please contact us.

d.      If item is damaged, Impetus Technology Sdn Bhd reserves the rights to request for photo evidence.

To request exchange item, you must bring the original receipt, original packaging, tags, label, accessories that come with it. Exchanged products must be in the condition you received them and in the original box and/or packaging.

Customer Service reserves the right to reject the items that are not under Refund Policy. The items will be returned to Customer and exchange request is void.

 

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